Complaints portal
It is very important that as a customer, you carefully examine your products upon arrival. If there are any products that are broken or damaged when you receive your shipment, please file a complaint here.
Specify the order number and attach photographs of the damaged product as well as a description of the issue. The warranty from
NUDIENT does not cover:
- Faults or damage caused by misuse/carelessness (blows, dents, crush damage, mounting/dismounting, dropped products, etc.) or accidents.
- Aesthetic modifications, defects and damage caused by normal wear and aging (minor scratches, wear, changes in shape or color flaking, etc.).
- Installation errors include bubbling, dust and cracks.
- Defects and damage due to loss, theft, fire, water, natural disaster, extreme cold or extreme heat.
- Failure to follow instructions for care may void the warranty.
- The warranty covers only the product itself; phones are not covered by the warranty.
Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.
The warranty from NUDIENT does cover:
- The NUDIENT warranty is valid for 1 year after purchase
- The warranty covers product manufacturing defects, including shape, adhesives and seams. This warranty covers only the product itself, not telephones. In the event of a warranty issue, please get in touch with our customer support team specifying your order number, a detailed description of the issue and photos of the matter. If the product is covered by our warranty, it entitles the customer to an equivalent product.
- Please note that compensation will not be paid in the event of the product not being covered by our warranty.
Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.
In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints (ARN)
