Complaints portal

It is very important that as a customer, you carefully examine your products upon arrival. If there are any products that are broken or damaged when you receive your shipment, please file a complaint here.

Specify the order number and attach photographs of the damaged product as well as a description of the issue. The warranty from

NUDIENT does not cover:

  • Faults or damage caused by misuse/carelessness (blows, dents, crush damage, mounting/dismounting, dropped products, etc.) or accidents.
  • Aesthetic modifications, defects and damage caused by normal wear and aging (minor scratches, wear, changes in shape or color flaking, etc.).
  • Installation errors include bubbling, dust and cracks.
  • Defects and damage due to loss, theft, fire, water, natural disaster, extreme cold or extreme heat.
  • Failure to follow instructions for care may void the warranty.
  • The warranty covers only the product itself; phones are not covered by the warranty.

Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

The warranty from NUDIENT does cover:

  • The NUDIENT warranty is valid for 1 year after purchase
  • The warranty covers product manufacturing defects, including shape, adhesives and seams. This warranty covers only the product itself, not telephones. In the event of a warranty issue, please get in touch with our customer support team specifying your order number, a detailed description of the issue and photos of the matter. If the product is covered by our warranty, it entitles the customer to an equivalent product.
  • Please note that compensation will not be paid in the event of the product not being covered by our warranty.

Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints (ARN)